August 16, 2009
My early years of networking were a disaster. My approach turned off more people than it turned on. The harder I tried the more stressed I got and the more I failed.
Networking is a learnable skill. I was able to turn things around when I worked on listening more and talking less. I [...]
July 28, 2009
I recently signed up for Twitter. I intended to check it out, confirm that it was nothing more than a time dump and close my account.
A few weeks later I stand corrected. Based on media coverage I expected to find inane “tweets” (messages) proclaiming trivial personal news like what someone had for breakfast. [...]
July 8, 2009
I’ve found that cash flow management is a misunderstood concept to many small business owners. The health of your cash flow is critical to the sustainability of your business and should be a top priority for you. This is especially true during tough times when banks are less willing to come to your [...]
Why Use A Coach?
May 27, 2009
Business coaching is an emerging profession. If you haven’t heard about coaching, you will. Fortune 500 corporations have used coaches for many years. Small and medium sized businesses are now discovering the value of coaching.
In its early days, coaches were most often given remedial assignments. They were called in to [...]
May 25, 2009
What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint as an attempt by your customer to get something for nothing? Or do you welcome complaints as an opportunity to improve [...]
