At some time in the past you likely pondered where you would be in 2010. Are you there? I can guarantee that anyone who is there got there with formal goals, strategies and hard work. Seat-of-the-pants success is a myth. With a plan we get to where we want to be; without a plan we…
We so easily forget that chopping wood and carrying water are required to live well. Imagine the life of early settlers. Survival required the completion of daily chores like chopping wood for the fire and carrying water to the kitchen. In winter there was no forgiveness of these chores. They couldn’t be put off until…
August 16, 2009 My early years of networking were a disaster. My approach turned off more people than it turned on. The harder I tried the more stressed I got and the more I failed. Networking is a learnable skill. I was able to turn things around when I worked on listening more and talking…
Why Use A Coach? May 27, 2009 Business coaching is an emerging profession. If you haven’t heard about coaching, you will. Fortune 500 corporations have used coaches for many years. Small and medium sized businesses are now discovering the value of coaching. In its early days, coaches were most often given remedial assignments. They were…
May 25, 2009 What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint as an attempt by your customer to get something for nothing? Or do you welcome complaints as an opportunity to…
(Originally published May 30, 2009) What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint suspiciously as a possible attempt by your customer to get something for nothing? Or do you welcome complaints…
(Originally Posted April 29, 2009) I was speaking with a local, successful, small business entrepreneur at an event last night. He was sharing that his business is so slow he may need to find a new line of work. Only recently, his award winning, prestigious company had bookings far into the future but those bookings…
(Originally Posted September 28, 2008) How far could you go in your business or career if you were able to bring your “A” game to work every day? We’ve all had those days when everything clicks. We are able to think well and keep cool under pressure, we speak with confidence, we see problems as…