Why Use A Coach? May 27, 2009 Business coaching is an emerging profession. If you haven’t heard about coaching, you will. Fortune 500 corporations have used coaches for many years. Small and medium sized businesses are now discovering the value of coaching. In its early days, coaches were most often given remedial assignments. They were called in to ...
May 25, 2009 What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint as an attempt by your customer to get something for nothing? Or do you welcome complaints as an opportunity to improve ...
(Originally posted June 26, 2009) Understanding why existing customers buy your products or services is a great start to figuring out how to approach new customers. What is their number one reason for dealing with you? Trust? Product quality? Customer service excellence? What comes second ...
(Originally posted June 26, 2009) Growing your business starts with a vision of what you want to be in 5, 10, even 20 years. With a clear vision, you can set a direction (plan) to take you there. With a vision and a plan you ...
(Originally published May 30, 2009) What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint suspiciously as a possible attempt by your customer to get something for nothing? Or do you welcome complaints as ...
(Originally Posted April 29, 2009) I was speaking with a local, successful, small business entrepreneur at an event last night. He was sharing that his business is so slow he may need to find a new line of work. Only recently, his award winning, prestigious company had bookings far into the future but those bookings had ...
(Originally Posted September 28, 2008) How far could you go in your business or career if you were able to bring you’re “A” game to work every day? We’ve all had those days when everything clicks. We are able to think well and keep cool under pressure, we speak with confidence, we see problems as exciting challenges ...
My pick for best example of the power of vision is John F. Kennedy's challenge to the nation to land a man on the moon and return him safely to Earth. When JFK announced that vision he inspired a generation of Americans to achieve ...
Great results don’t just happen. Great results come from great performance. At Compass Strategies, we work with you and your organization to maximize performance. We help you bring your “A” game to work every day.
Our coaching services are an integral part of our business planning services. The majority of business plans are never fully implemented. The most common reason for failure to implement is organizational inertia where employees fail to make the changes called for in the plan.
Inertia is the status quo. Changing the status quo is naturally met with resistance.
At Compass Strategies, we help our clients harness change and make sure it works for them rather than against them. Managing change is an integral part of running every business. As a business grows it changes. Every business is affected by changes in the economy. Customers ...
