“I couldn't wait for success... so I went ahead without it.” Jonathan Winters Taking action, being bold, having gumption is usually necessary for success. Placing an ad and waiting for the phone to ring is seldom an effective marketing program. We need to go out and ...
A client recently asked me how I know when it is right to fire someone. She was investing considerable time into a difficult employee with no apparent positive results. Deciding to terminate someone’s employment has always been my most difficult task. I believe sincerely that any ...
"Logic will get you from A to B. Imagination will take you everywhere."-- Albert Einstein When Steve Jobs, founder of a small company that produced (what was generously described as) a personal computer, announced his vision of a computer on every desk, IBM executives thought he ...
Planning is about managing change. We plan because we want to change something or, something has changed and we need to figure out how to adapt to it. Change management is often treated like a project with a beginning and an end. It is frequently seen ...
My pick for best example of the power of vision is John F. Kennedy's challenge to the nation to land a man on the moon and return him safely to Earth. When JFK announced that vision he inspired a generation of Americans ...
At some time in the past you likely pondered where you would be in 2010. Are you there? I can guarantee that anyone who is there got there with formal goals, strategies and hard work. Seat-of-the-pants success is a myth. With a plan we get to where we want to be; without a plan we get ...
We so easily forget that chopping wood and carrying water are required to live well. Imagine the life of early settlers. Survival required the completion of daily chores like chopping wood for the fire and carrying water to the kitchen. In winter there was no forgiveness ...
August 16, 2009 My early years of networking were a disaster. My approach turned off more people than it turned on. The harder I tried the more stressed I got and the more I failed. Networking is a learnable skill. I was able to turn things around when I worked on listening more and talking less. I ...
Why Use A Coach? May 27, 2009 Business coaching is an emerging profession. If you haven’t heard about coaching, you will. Fortune 500 corporations have used coaches for many years. Small and medium sized businesses are now discovering the value of coaching. In its early days, coaches were most often given remedial assignments. They were called in to ...
May 25, 2009 What is your customer service policy for dealing with complaints? Do you make your customers jump through hoops to register a complaint (think cable and telephone companies)? Do you treat each complaint as an attempt by your customer to get something for nothing? Or do you welcome complaints as an opportunity to improve ...
